FAQ

1. Where are they manufactured?

All products are made with Dead Sea Minerals from Israel. We have a proprietary relationship that allows us access these minerals. However they are manufactured in Canada by Soos Pets. This is to ensure quality control as a concentrated product is very important to both us and our customers.

2. What's so great about the Dead Sea?

The Dead Sea is home to 12 essential vitamins and minerals that cannot be found anywhere else in the world. Dead Sea mud, salt and water is also rich in Magnesium, Bromide, Iodine, Sulphur, Potassium, Calcium, Sodium and Zinc which means that they have the following benefits:

HAIR:

• Decreases shedding by strengthening hair follicles
• Promotes thicker, stronger and healthier hair growth from root to tip
• Enhances thickness and shine
• Cleanses and naturally disinfects hair, removing dirt, oil and bacteria Replenishes moisture making hair hydrated and soft

SKIN:

• Accelerates healing of scars, wounds, scrapes, bruises and minor cuts
• Creates a protective barrier to protect skin from harsh elements
• Promotes cell growth and regeneration
• Soothes irritated skin
• Cleanses and naturally disinfects skin, removing dirt, oil and bacteria
• Helps maintain a healthy pH level
• Replenishes moisture making skin hydrated and soft

OTHER:

• Relieves and relaxes muscle tension Calms nerves
• Increases energy levels
• Boosts immune system
• Increases the activity of antioxidants throughout the body
• Detoxifies body

 3. What makes it treat specific needs?

On top of the Dead Sea mineral benefits, every product has a mix of main, active ingredients that makes it able to target the specific needs of every pet exceptionally well. This ingredient formula is the most potent natural defense against a particular issue.

Product Name	Main Ingredient Formula
Extra Strength Shampoo	Citrus, Thyme + Tea Tree Oil
Classic Shampoo	Honey + Coconut Oil
Hypoallergenic Shampoo	Thyme + Oat Extract + Nettle
Anti-Itch Shampoo	Tea Tree Oil, Chamomile + Green Tea
Two-In-One Shampoo and Conditioner	Vitamin E + Coconut Oil + Chamomile
Ultra Crème Conditioner	Coconut Oil, Olive Oil, Vitamin E + Beeswax
Hypoallergenic Waterless Bath Mousse	Soapwort + Chamomile + Sweet Marjoram
Revitalizing Leave-In Conditioner	Secret Formula + High concentration of Dead Sea derivatives
Mineral Enriched Rescue Cream	This product is made from numerous natural healers equally. The most notable ingredients are Sea Buckthorn, Oregano Oil + Beeswax,
Pet Perfume	Gardenia Florida Extract + Aloe Vera
Mineral Rich Mud Shampoo	Dead Sea Mud, + Burdock + Tea Tree Oil
Tearless Puppy and Kitten Shampoo	Oats, Honey, Pumpkin Seed Oil + Celery Extract
Home Hydrotherapy Salt Soak	Dead Sea Salt, Ylang Ylang, Sandalwood + Menthol Oil
Deep Hydration Leave-In Conditioner	Caster Oil, Olive Oil, Grape Seed Extract + Beeswax

4. What is the dilution ratio? 

Up to 30:1. It depends on the individual product, the breed, water quality and the results that you are looking for. 

5. Why are there unnatural ingredients?

Like anything made out of organic compounds, natural ingredients have a very short shelf life. If we had nothing unnatural, our products would go bad and become rotten in a very short period of time much like if you left fruits or vegetables unrefrigerated for a few days. Nonetheless, we strive to keep the mandatory unnatural ingredients at the lowest possible levels. Our products are 97% natural at minimum meaning that all of our products, at the most, have only 3% unnatural ingredients. We do not use any harmful preservatives like parabens or SLS (sulfates). 

6.  Is the fragrance natural?

Yes, all of our products are made with natural fragrances. They will smell stronger in the bottle than they do on your pet.

 

7. Tea tree oil can be very strong, is it safe in your products?

In small concentrations (.1% to 1%), tea tree oil is safe for dogs & cats and very beneficial for treating infections/ killing bacteria. Rest assured, the use of tea tree oil in our products is completely safe for dogs & cats as it is less than 1% . All of our products have been tested and approved by grooming associations and laboratories. The ingredients and formulas that we use to create our unique products come from established supply companies that work with various pet companies and are therefore held to strict safety guidelines.

8. Which product is best for my dog / this breed?

All of our products are specially designed to fit the unique and individual needs of every pet. Please contact us for a personal consultation. Be sure to include information about what your dog or cat experiences (indoor or outdoor/long hair or short hair/ old or young/ what are the prone to: dry skin/ bug bites/ skin irritation/ dry coat/ oil coat/ allergies/ arthritis/ injuries etc.)

You can also refer to this convenient product chart to see which products fit your pet's needs! 

9. What are your best sellers?

Because our products are designed to help with specific needs our best sellers change on a seasonal basis. For more details contact us.

10. How did you get into this?

Our brand is inspired by a rescued Shetland Sheep Dog (Sheltie), named Shane. When Shane came home from the shelter, he was in rough shape. His skin was irritated, his hair was dry, he experienced chronic paw problems and arthritis, he lacked energy and his coat was dull and dry. After looking for natural pet products to help get Shane back on his feet, nothing could be found. Everything out there was expensive and filled with chemicals. After considerable research we found that Dead Sea products were the perfect answer to all of Shane’s problems. When we saw the results, we wanted to answer every pet’s problems and we wanted to do that with something we could feel good about; a natural line of products that address the individual needs of every pet and that gives back in more ways than one. That was when the idea of Soos Pets was born.

 

11. I have more questions!

Drop us a line! We'd love to answer your questions. 

Head Office & Customer Service

5050 Dufferin St. Unit #107-#108, North York, ON M3H 5T5